Overview
Addus HomeCare, located in Decatur, Illinois, has been providing personal home care and support services for over 40 years. The organization is dedicated to delivering high-quality and cost-effective care, enabling individuals to remain comfortably in their homes. Their caregivers focus on building meaningful relationships with clients while offering various in-home supportive services.
Services & Support
Addus HomeCare offers a range of services designed to assist clients with daily living activities. This includes in-home medical and skilled healthcare services, as well as comfort care for both patients and their families. The organization emphasizes the importance of tailored support, aiming to cater to the specific needs of each client.
Care Approach & Staff
The caregivers at Addus HomeCare are described as engaged and compassionate, finding fulfillment in serving those in need. However, there have been reports of issues related to management and scheduling. Concerns have been raised regarding the responsiveness of the management team, particularly in relation to scheduling changes that may not prioritize client needs.
Who They Serve
Addus HomeCare focuses on providing services to individuals requiring assistance in their daily lives, particularly the elderly and those needing support to remain in their homes. The organization aims to enhance the quality of life for its clients through dedicated care.
Room for Improvement
Several reviews indicate a need for improvement in communication and scheduling practices. Clients have expressed dissatisfaction with last-minute cancellations and the lack of timely notifications regarding staff changes. Additionally, there are concerns about management responsiveness, particularly regarding scheduling adjustments that may not align with client needs.
What Families Say
Feedback from families has been mixed. While some appreciate the facility and the caregivers, others have experienced significant challenges, including scheduling inconsistencies and management issues. Specific complaints highlight difficulties in communication with management and a perceived lack of prioritization of client needs over employee schedules.
Summary
Addus HomeCare in Decatur, Illinois, has a long-standing commitment to providing home care services. While the organization offers a range of supportive services and has compassionate caregivers, there are notable concerns regarding management practices and communication. Families considering Addus HomeCare may want to weigh these factors based on their specific needs.
