Overview
La Bella of Danville, located in Danville, Illinois, aims to provide a comforting environment for its residents. The facility offers a range of services designed to support recovery and well-being, including skilled nursing and various rehabilitation therapies. However, feedback from families has raised significant concerns regarding the quality of care and staff professionalism.
Services & Support
La Bella of Danville provides skilled nursing services along with physical, occupational, and speech therapies. These services are intended to assist residents in their recovery and to promote their overall health. The facility also emphasizes social engagement through a calendar of planned activities, although the effectiveness of these programs has been questioned by some families.
Care Approach & Staff
The facility claims to have a dedicated team of clinicians and caregivers focused on delivering quality care. However, reviews indicate a troubling pattern of staff unresponsiveness and a lack of professionalism. Families have reported difficulties in communicating with staff, including challenges in getting timely responses to calls and concerns about their loved ones’ care.
Who They Serve
La Bella of Danville serves a diverse population, including individuals in need of rehabilitation and long-term care. Families have expressed concerns about the adequacy of mental health support and the overall well-being of residents, with some stating that the facility does not adequately address emotional health needs.
Room for Improvement
Multiple reviews highlight significant issues with staff behavior, cleanliness, and overall management. Concerns include neglect, poor communication, and inadequate responses to health-related issues. Families have also mentioned the need for better management practices and improved screening of staff to ensure a higher standard of care.
What Families Say
Feedback from families is mixed, with some expressing gratitude for specific staff members while others report distressing experiences. Positive comments often focus on individual caregivers or therapists who have provided exceptional care. Conversely, many families highlight serious issues such as neglect, rudeness from staff, and a lack of support for residents’ emotional needs, leading to feelings of frustration and helplessness.
Summary
While La Bella of Danville aims to create a welcoming environment and offers essential rehabilitation services, the facility faces considerable challenges related to staff professionalism and communication. Families are encouraged to carefully consider these factors when evaluating care options for their loved ones.
