Overview
Winston Manor, located in Chicago, Illinois, is a senior living facility that offers a variety of services aimed at supporting its residents. The community is noted for its caring staff and the supportive environment they strive to create for individuals transitioning to this new phase of life.
Care Approach & Staff
The staff at Winston Manor has been described as attentive and considerate, with many residents feeling genuinely cared for. Reviews highlight individual staff members who have gone above and beyond to assist residents, creating a welcoming atmosphere. However, there are also reports of inconsistent customer service, particularly from the administration and office staff, with some families expressing frustration over communication issues and perceived rudeness.
Who They Serve
Winston Manor caters to seniors who require various levels of support, making it a suitable option for individuals transitioning into assisted living. The facility aims to create a homelike environment where residents can feel safe and supported.
Living Options & Amenities
Residents have noted the importance of the caring staff in making the facility feel homelike. While some shared rooms may require maintenance attention, the prompt response from the maintenance team has been positively mentioned. Overall, the environment is designed to foster a sense of community among residents.
Dining & Activities
Many residents have expressed satisfaction with the dining options available at Winston Manor, highlighting the food as a positive aspect of their experience. Activities and engagement with staff contribute to a vibrant community atmosphere.
Room for Improvement
While many reviews commend the caring nature of the staff, there are significant concerns regarding the management and administrative staff’s customer service skills. Instances of rudeness and poor communication have been noted, indicating a need for improvement in these areas to enhance the overall experience for residents and their families.
Summary
Winston Manor offers a supportive environment in Chicago, Illinois, where caring staff strive to meet the needs of their residents. While many aspects of the care and community are positively reviewed, there are areas, particularly in customer service from administration, that require attention for a more cohesive experience. Families considering Winston Manor should weigh these factors as they explore options for their loved ones.
