Overview
Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home), located in Chicago, Illinois, Westwood Village Nursing and Rehabilitation Center, located in Chicago, Illinois, is a skilled nursing and rehabilitation facility dedicated to providing personalized, goal-oriented care. The center focuses on helping residents regain their health, independence, and overall quality of life. With a commitment to a resident-centered approach, Westwood Village aims to create an environment where individuals feel empowered and respected.
Services & Support
Westwood Village offers a range of services designed to meet the diverse needs of its residents. These include comprehensive nursing care, psychiatric rehabilitation, social services, and specialty therapies. The facility also provides recreational activities and quality dining options, ensuring that residents have access to a holistic approach to their well-being.
Care Approach & Staff
The care philosophy at Westwood Village emphasizes compassion and individualized attention. The staff is described as dedicated and supportive, working collaboratively to address the medical, social, and emotional needs of each resident. The center employs a multi-disciplinary approach to care, which is evident in the positive experiences shared by families, highlighting the professionalism and commitment of the team.
Who They Serve
Westwood Village caters to a variety of residents, including those requiring skilled nursing care and psychiatric rehabilitation. The facility is particularly noted for its ability to adapt to the changing needs of elderly residents, providing them with the necessary support and services tailored to their individual circumstances.
Living Options & Amenities
The facility provides a comfortable and engaging living environment, featuring both intermediate and skilled nursing beds. Amenities include beauty and barber services, as well as opportunities for social engagement, which help enhance the daily lives of residents.
What Families Say
Feedback from families is mixed. Many express appreciation for the caring and professional staff, noting that their loved ones receive exceptional care tailored to their needs. However, there are also concerns regarding communication and responsiveness, particularly with phone interactions, which some families found to be lacking in professionalism.
Room for Improvement
Some reviews indicate areas for improvement, particularly regarding staff communication and the handling of family inquiries. Instances of rudeness from phone staff have been noted, suggesting a need for enhanced training in customer service and communication skills.
Summary
Overall, Westwood Village Nursing and Rehabilitation Center strives to provide a supportive and compassionate environment for its residents. While many families commend the quality of care and the dedication of the staff, addressing communication issues could further enhance the experience for both residents and their families.
