Overview
Symphony Morgan Park, located in Chicago, Illinois, is presented as a leader in post-acute care and management services. However, numerous reviews from families and residents reveal significant concerns regarding the facility’s conditions and overall care quality. Many describe a troubling environment characterized by unsanitary conditions, inadequate staffing, and a lack of respect for residents.
Services & Support
The facility offers physical therapy and rehabilitation services, but reviews indicate that the execution of these services is severely lacking. Families report that residents often do not receive the necessary medical attention or assistance, leading to distressing situations.
Care Approach & Staff
While some staff members are noted for their dedication and kindness, many reviews highlight unprofessional behavior and a lack of support from management. Instances of disrespect towards both residents and staff are frequently mentioned, contributing to a negative atmosphere. Families have expressed frustration with the overall management and the perceived indifference towards the well-being of residents.
Who They Serve
Symphony Morgan Park serves a diverse group of residents, including those requiring rehabilitation and post-acute care. However, the facility’s ability to provide a safe and supportive environment has been called into question, with families urging others to reconsider placing their loved ones here.
Living Options & Amenities
The living conditions at Symphony Morgan Park have been described as inadequate. Many residents share rooms with limited space, and the facilities are reported to be old and poorly maintained. Complaints about the cleanliness of the environment, as well as the lack of basic amenities such as functioning water and proper bedding, are common.
Dining & Activities
Reviews indicate dissatisfaction with the quality of food provided to residents, with many describing it as unappetizing. This aspect of care is critical, as nutrition plays a vital role in the recovery and well-being of residents.
Location & Access
Located in Chicago, the facility’s accessibility appears to be a concern, particularly for residents who use wheelchairs. Families have noted that the physical layout does not adequately accommodate those with mobility challenges.
What Families Say
Overall, families express deep dissatisfaction with their experiences at Symphony Morgan Park. Many urge others to avoid sending their loved ones to this facility, citing numerous incidents of neglect, poor living conditions, and a lack of proper medical care. The emotional toll on families is evident, with many feeling a sense of urgency to relocate their loved ones to safer environments.
Room for Improvement
Significant improvements are needed in various areas, including staff training, facility maintenance, and overall management practices. Families have called for better accountability and a more compassionate approach to resident care to ensure a safe and dignified living experience.
