Overview
RYZE on the Avenue, located in Chicago, Illinois, is a large facility with 302 beds, offering both short-term rehabilitation and long-term care. The facility has received ratings of Below Average for both types of care and operates under for-profit corporate ownership. It participates in Medicare and Medicaid but is not part of a continuing care retirement community.
Services & Support
RYZE on the Avenue provides a range of services including rehabilitation and skilled nursing care. The facility has a focus on building individualized care plans to assist residents in their recovery. However, feedback from families indicates significant issues with the quality of care and responsiveness from staff.
Care Approach & Staff
The care approach at RYZE on the Avenue has come under scrutiny, with multiple reviews highlighting a pattern of neglect and unprofessional behavior among staff members. Residents have reported long wait times for assistance and disrespectful interactions with caregivers. Despite some positive mentions of individual staff members, the overall sentiment reflects concerns about staff accountability and engagement.
Who They Serve
The facility serves a wide range of residents, including those in need of rehabilitation and long-term care. However, families have expressed concerns regarding the treatment of residents, particularly those with specific needs such as memory care for dementia patients. There are reports of inadequate support for these residents, with claims that they do not receive the extra assistance required.
Living Options & Amenities
RYZE on the Avenue offers basic living accommodations, but several reviews indicate that the facility is outdated and unsanitary. Residents have reported issues such as dirty rooms, unpleasant odors, and a lack of essential supplies. Additionally, reports of missing personal belongings have raised concerns about the overall environment and accountability within the facility.
Dining & Activities
The dining experience at RYZE on the Avenue has been criticized, with residents describing the food as poor quality. Some residents have expressed dissatisfaction with the meals provided, leading to concerns about nutrition and the overall well-being of residents.
What Families Say
Reviews from families and residents reflect a mix of experiences, with some noting positive interactions with specific staff members, particularly at the front desk. However, many reviews emphasize serious concerns regarding the treatment of residents, including neglect and disrespect from staff. Families have voiced their frustrations about the lack of accountability and the overall environment, urging others to consider alternative options for care.
Room for Improvement
Numerous reviews highlight significant areas needing improvement at RYZE on the Avenue. Concerns include the overall cleanliness of the facility, the responsiveness of staff, and the quality of care provided to residents. Families have called for urgent changes to ensure the safety and dignity of all residents.
Summary
RYZE on the Avenue in Chicago, Illinois, is a large nursing facility that has faced considerable criticism regarding its quality of care and staff professionalism. While it offers rehabilitation and skilled nursing services, families have reported serious issues with neglect, disrespectful behavior from staff, and unsatisfactory living conditions. Potential residents and their families are encouraged to carefully consider these factors when evaluating care options.
