Overview
Continental Nursing & Rehabilitation Center, located in Chicago, Illinois, is a facility that offers skilled nursing and rehabilitation services. While it aims to provide exceptional care for both short-term and long-term residents, experiences shared by families highlight significant concerns regarding the quality of care and the environment.
Services & Support
The center provides skilled nursing and rehabilitation services, with a focus on memory care through its specialized Memory Springs Unit. This unit is designed to cater to residents with memory-related conditions, offering tailored services to support their needs. Some families have noted that the Memory Springs Unit is clean and well-maintained, fostering a peaceful environment.
Care Approach & Staff
While some reviewers have praised the friendliness and dedication of certain staff members, there are numerous reports of inadequate care. Families have expressed frustrations about the lack of attention given to residents, particularly those with communication difficulties or mobility issues. Instances of residents being left in unclean conditions and not receiving necessary medical attention have been mentioned.
Who They Serve
Continental Nursing & Rehabilitation Center serves a diverse population, including individuals needing skilled nursing care, rehabilitation, and memory care services. However, some families have raised concerns about the facility’s ability to provide dignified care for those with low to no income, suggesting that the quality of care may vary significantly based on individual circumstances.
Living Options & Amenities
The facility includes a Memory Springs program specifically designed for women with memory care needs, which has received positive feedback for its engaging activities and supportive environment. However, general living conditions have been criticized, with reports of overcrowding and inadequate amenities.
What Families Say
Feedback from families is mixed. While some families appreciate the caring nature of certain staff members, others have shared distressing experiences regarding the overall quality of care. Issues such as residents being left in unsanitary conditions, lack of proper rehabilitation support, and insufficient communication with families have been highlighted.
Room for Improvement
There are significant areas identified for improvement, particularly in the consistency and quality of care provided. Families have expressed the need for better communication regarding residents’ medical needs and more attentive support from staff.
Summary
Continental Nursing & Rehabilitation Center offers a range of services, including skilled nursing and memory care, but experiences shared by families indicate serious concerns about the quality of care. While some staff members are commended for their dedication, many families feel that the facility falls short in providing a dignified and safe environment for their loved ones.
