Overview
Complete Care at The Boulevard, located in Chicago, Illinois, is a facility that has received mixed feedback from families regarding the care provided to their loved ones. While some visitors have noted positive interactions with staff and cleanliness in certain areas, others have expressed serious concerns about the quality of care and the professionalism of the staff.
Services & Support
The facility offers social worker support and rehabilitation services, which are intended to assist residents in achieving their personal care goals. However, some families have reported dissatisfaction with the responsiveness of the staff and the overall management of care.
Care Approach & Staff
Reviews indicate a significant divide in experiences with the staff. While some families appreciate the kindness of certain nurses, others have described the nursing staff as unprofessional and lacking in proper training. Instances of poor communication and delays in care have also been highlighted, with reports of staff arriving late for shifts and being unresponsive to family inquiries.
Who They Serve
Complete Care at The Boulevard serves individuals requiring skilled nursing and rehabilitation services. However, feedback suggests that the facility may not be suitable for those with high acuity needs, as there are concerns regarding the adequacy of care for residents with complex medical conditions.
Room for Improvement
Multiple reviews express a need for significant improvements in staff training and overall management. Families have reported issues with the cleanliness of the facility, the handling of personal belongings, and the general attitude of staff members. These concerns highlight a critical need for better oversight and care practices.
Summary
In summary, Complete Care at The Boulevard has garnered a range of reviews, from commendations for certain staff members to serious concerns about the quality of care and professionalism. Families considering this facility should weigh these factors carefully and seek further information to ensure it meets their loved ones’ needs.
