Overview
Belhaven Nursing Home, located in Chicago, Illinois, is a rehabilitation and skilled nursing center dedicated to providing exceptional care for both short-term and long-term residents. While the facility aims to support residents’ health and well-being, feedback from families suggests there are significant areas for improvement in service quality and communication.
Services & Support
Belhaven Nursing Home offers a variety of services, including skilled nursing, rehabilitation, and memory care. Additionally, the facility provides social worker support to assist families in navigating care options. However, families have reported challenges with communication, particularly regarding responsiveness from staff and social workers.
Care Approach & Staff
The staff at Belhaven Nursing Home has received mixed reviews. Some families appreciate the friendliness and professionalism of certain team members, particularly during rehabilitation stays. However, there are concerns about the overall work ethic and attentiveness of the caregiving staff. Instances of residents calling for assistance without timely responses have been noted, leading to frustration among families.
Living Options & Amenities
Belhaven Nursing Home provides a range of living options aimed at ensuring comfort and care for residents. However, several reviews highlight issues with cleanliness and maintenance, including reports of unpleasant odors and outdated facilities. Families have expressed dissatisfaction with the dining experience, citing inadequate meal portions and concerns about food quality.
What Families Say
Feedback from families is largely critical, with many expressing serious concerns about the quality of care provided. Reports of unresponsiveness to phone calls and poor communication with staff have been recurrent themes. While some families have had positive experiences, particularly regarding rehabilitation, the overall sentiment indicates a need for significant improvements in service delivery.
Room for Improvement
Several areas for improvement have been identified by families. These include enhancing communication between staff and families, addressing cleanliness and maintenance issues, and ensuring that residents receive adequate attention and care. The facility’s responsiveness to calls and requests for assistance has also been highlighted as a critical concern.
Summary
Belhaven Nursing Home strives to provide quality rehabilitation and skilled nursing care in Chicago, Illinois. While some families commend the compassionate nature of certain staff members, widespread concerns about communication, cleanliness, and overall care have been raised. Families considering Belhaven Nursing Home are encouraged to weigh these factors carefully in their decision-making process.
