Overview
Water Tower Nursing and Home Care, located in Chicago, Illinois, is dedicated to providing exceptional personalized home care services. Their mission is to enable individuals in need to remain in the comfort and security of their own homes. The agency is licensed, bonded, and insured, ensuring a professional level of care for clients in the Chicago area.
Services & Support
Water Tower Nursing and Home Care offers a variety of home health care services designed to support individuals who can no longer live independently. Their team of caregivers is focused on building supportive relationships with clients, which can significantly enhance their quality of life. Supervisors are available 24/7 to ensure that care is consistent and responsive to the needs of clients.
Care Approach & Staff
The agency emphasizes the importance of a compassionate approach to care. One reviewer noted a transformative conversation with the owner, who reinforced the idea that family members should not feel pressured to take on caregiving roles that can be overwhelming, allowing them to focus on their relationships instead. This highlights the agency’s commitment to not only providing care but also supporting families through challenging times.
Who They Serve
Water Tower Nursing and Home Care primarily serves individuals who require assistance due to aging or health-related challenges. Their focus is on enabling these clients to live comfortably at home while receiving the necessary support.
Room for Improvement
Some feedback indicates that experiences with the agency can vary. One reviewer expressed dissatisfaction with a phone interaction, feeling that the response from a staff member was unnecessarily abrupt. This suggests that there may be areas for improvement in communication and customer service.
Summary
In summary, Water Tower Nursing and Home Care offers personalized home care services in Chicago, Illinois, with a mission to support individuals in their own homes. While many clients appreciate the compassionate care provided, there are noted areas for improvement in communication. Overall, the agency aims to foster supportive relationships that enhance the lives of their clients and their families.
