Overview
Premier Home Health Care Services, Inc, located in Chicago, Illinois, has been providing community-based long-term home care since 1992. The organization operates in 36 locations across the Northeast-Mid-Atlantic region and offers a range of services to support individuals in their homes.
Services & Support
Premier Home Health Care Services provides various home care options, including assistance for elderly and disabled individuals. They accept Private Pay, long-term care insurance, and participate in many Medicaid programs, which can help families access necessary services for their loved ones. The organization emphasizes the importance of care management, with an interdisciplinary team coordinating every aspect of patient care.
Care Approach & Staff
The caregiving staff at Premier Home Health Care Services is described as compassionate and dedicated. However, some families have expressed concerns regarding the responsiveness and efficiency of the staff. There are reports of delays in service provision and communication challenges, which have caused frustration among clients seeking timely care for their loved ones.
Who They Serve
Premier Home Health Care Services primarily serves elderly and disabled individuals who require assistance in their homes. Families have reported difficulties in obtaining timely services for their loved ones, particularly for those with conditions such as Alzheimer’s disease.
What Families Say
Feedback from families indicates significant issues with communication and service delivery. Many clients have experienced long wait times for responses and delays in receiving care. Some have noted that they have had to reach out to external agencies for assistance due to the lack of support from Premier. While there are mentions of positive experiences with individual staff members, the overall sentiment reflects considerable dissatisfaction with the company’s responsiveness and service reliability.
Room for Improvement
Numerous families have expressed frustrations regarding the timeliness and effectiveness of communication with Premier Home Health Care Services. Delays in service initiation and missed appointments have been recurring themes in reviews, indicating a need for the organization to improve its responsiveness and operational efficiency.
Summary
Premier Home Health Care Services, Inc in Chicago, Illinois, offers home health care services for elderly and disabled individuals. While the organization has a compassionate staff and a range of payment options, families have reported significant challenges with communication and timely service delivery. Improvements in these areas could enhance the overall experience for clients and their families.
