Overview
Premier Home Health Care Services, Inc Care Management Unit North, located in Chicago, Illinois, offers a Comprehensive Care Management program aimed at assisting clients with daily living activities while providing peace of mind for their families. The agency has been involved in community-based long-term home care since 1992 and has expanded to 36 locations in the Northeast-Mid-Atlantic region.
Services & Support
The agency’s services include coordinating care for clients by acting as a liaison between the client, family members, and healthcare providers. This approach aims to ensure that all aspects of care are managed effectively. However, several reviews indicate concerns regarding the responsiveness and timeliness of the agency’s communication and service delivery.
Care Approach & Staff
Premier Home Health Care emphasizes a compassionate and dedicated caregiving staff. Their care managers are intended to be the primary point of contact, facilitating communication between all parties involved in the client’s care. Despite this, many families have expressed frustration over the lack of effective communication and the difficulty in reaching their caseworkers.
Who They Serve
The agency primarily serves seniors in need of home health care services. Reviews highlight that many clients experience delays in receiving the help they need, which can have serious consequences for their health and well-being.
Room for Improvement
Multiple reviews point to significant issues with communication and responsiveness. Families have reported long wait times for services and difficulty in contacting caseworkers. There are also concerns regarding the agency’s financial practices, with some families feeling that the agency prioritizes profit over care for the elderly.
What Families Say
Feedback from families has been largely negative, with many expressing dissatisfaction with the agency’s service. Common themes include poor communication, lack of timely responses, and feelings of neglect. Several reviewers have noted that their loved ones have faced unnecessary delays in receiving care, which they believe could have been avoided with better organization and communication from the agency.
Summary
Overall, Premier Home Health Care Services, Inc Care Management Unit North faces challenges related to communication and service delivery, as reported by families. While the agency aims to provide comprehensive care management, many families have experienced frustration and delays, raising concerns about the effectiveness of the agency in meeting the needs of seniors.
