Overview
JourneyCare Home Health, located in Chicago, Illinois, is an extension of JourneyCare Hospice and Palliative Care, which began offering home health services in 2023. This organization transitioned from Addus Home Health and Apple Home Healthcare to provide a range of home health services throughout the Chicagoland area and Northeast Illinois. JourneyCare Home Health is dedicated to delivering high-quality, cost-effective care, enabling individuals to maintain their independence at home.
Services & Support
JourneyCare Home Health offers a variety of services, including skilled nursing, home health aide support, and physical, occupational, and speech therapy. These services are designed to cater to the diverse needs of patients, ensuring they receive comprehensive care tailored to their individual situations.
Care Approach & Staff
The staff at JourneyCare Home Health are frequently described as attentive and supportive. Clients have noted the exceptional dedication of the physical therapists and nurses, highlighting their thoroughness and responsiveness. For instance, one client praised their physical therapist for addressing fears and fostering confidence during recovery. The staff’s commitment to patient care is evident in their willingness to engage with clients and meet their needs effectively.
Who They Serve
JourneyCare Home Health serves a wide range of clients, including individuals recovering from surgeries and those requiring ongoing health support. The organization has a particular focus on veterans, ensuring that they receive specialized care that meets their unique needs.
Room for Improvement
While many reviews highlight positive experiences with the staff and services, there have been concerns regarding consistency in service delivery. Some clients reported issues with scheduled visits not being fulfilled, particularly for essential health checks, which resulted in additional complications. Addressing these service reliability issues may enhance overall client satisfaction.
Summary
JourneyCare Home Health in Chicago, Illinois, provides a comprehensive suite of home health services aimed at supporting individuals in their recovery and daily living. With a focus on high-quality care and a dedicated team, the organization strives to meet the diverse needs of its clients. While the majority of feedback is positive, there are areas for improvement regarding service consistency that the organization may want to address moving forward.
