Overview
Illinois Senior Services, Inc. DBA AASRA HOME CARE, located in Chicago, Illinois, is dedicated to providing quality home care services to seniors, particularly those from diverse cultural backgrounds. Established in 2013, the agency focuses on helping elderly individuals remain in the comfort of their own homes, offering a range of non-medical services tailored to their needs.
Services & Support
The agency offers a variety of non-medical services designed to support seniors in maintaining their independence at home. These services include companionship, meal preparation, medication reminders, and light housekeeping duties. The caregivers are recruited from the same ethnic communities as their clients, which helps ensure cultural sensitivity and understanding in the care provided.
Care Approach & Staff
Illinois Senior Services emphasizes a person-centered approach, focusing on the individual needs of each client. Reviewers frequently commend the staff for their professionalism and compassion. Families have noted that the caregivers are not only skilled but also flexible, often going above and beyond to ensure that their loved ones feel cared for. The staff is described as friendly and helpful, contributing to a positive experience for clients and their families.
Who They Serve
The agency primarily serves seniors in the Chicagoland area, with a particular focus on those from Indian, Pakistani, Bangladeshi, Bhutanese, and other South Asian communities. This targeted approach allows them to cater to the unique cultural needs of their clients.
Service Area
Illinois Senior Services provides home care services to seniors residing in Suburban Cook County, ensuring that they can access care in their own communities.
Accessibility & Languages
While the agency strives to provide culturally competent care, some reviews have raised concerns about the English language skills of certain employees. Clear communication is essential, especially in emergency situations, and families have expressed the need for improvement in this area.
What Families Say
Families have shared positive experiences with Illinois Senior Services, often highlighting the compassionate and responsive nature of the staff. Many reviewers recommend the agency for its excellent service, noting that their loved ones receive attentive care. However, there are mixed feelings regarding communication skills, which some families believe could be improved.
Room for Improvement
Some reviews indicate concerns regarding the English proficiency of certain staff members, which may hinder effective communication with clients and emergency personnel. Additionally, there have been mentions of issues with following cleaning instructions, raising questions about the overall cleanliness of the service provided.
Summary
Illinois Senior Services, Inc. DBA AASRA HOME CARE in Chicago, Illinois, is recognized for its compassionate and professional care for seniors, particularly those from diverse cultural backgrounds. While many families express satisfaction with the services and staff, there are areas identified for improvement, particularly in communication skills among employees. Overall, the agency remains a recommended choice for families seeking home care for their loved ones.
