Overview
Help at Home, located in Chicago, Illinois, is dedicated to providing personalized care solutions that empower clients to live independently. With a focus on building lasting relationships based on trust and respect, Help at Home offers services to assist with daily living activities, post-hospital care, and community-based support. The organization has been a leader in the home health care industry since 1975, emphasizing compassionate care for seniors and individuals with disabilities.
Services & Support
Help at Home provides a range of services aimed at supporting clients in their daily lives. These include assistance with personal care, help after hospital discharge, and community-based services tailored to individual needs. The organization prides itself on fostering a culture of caring for both clients and caregivers, ensuring that clients receive the support they need to maintain their independence at home.
Care Approach & Staff
The staff at Help at Home includes trained caregivers and educators who are committed to delivering high-quality care. Many reviews highlight the exceptional training provided, particularly noting the effectiveness of the instructors. One instructor, referred to as Ms. G, received numerous accolades for her engaging teaching style and ability to inspire students. Reviewers described her as knowledgeable, passionate, and dedicated to ensuring that all participants understood the material. The overall approach emphasizes relationship-based care, which is crucial for fostering a supportive environment.
Who They Serve
Help at Home primarily serves seniors and individuals with intellectual or developmental disabilities. The organization is particularly focused on providing care to Medicaid-eligible clients, allowing them to age in place comfortably and with dignity.
Room for Improvement
While many families appreciate the quality of instruction and support, some reviews indicate concerns regarding the responsiveness of staff in administrative roles. Instances of miscommunication about scheduling and service availability were noted, suggesting that improvements could be made in these areas to enhance the overall client experience.
What Families Say
Feedback from families highlights the positive impact of the training programs, particularly the instructors’ ability to create an engaging learning environment. Many clients expressed gratitude for the knowledge and support received, with specific praise for the professionalism and dedication of the teaching staff. However, some families also mentioned challenges with the administrative process, indicating a need for better communication and service access.
Summary
Help at Home in Chicago, Illinois, offers compassionate and personalized care for seniors and individuals with disabilities. The organization is committed to fostering independence through dedicated support and relationship-based care. While the training programs and staff receive high praise, there are opportunities for improvement in administrative responsiveness. Overall, Help at Home is recognized for its commitment to quality care and community support.
