Overview
Help at Home, located in Chicago, Illinois, provides care that empowers individuals to live life on their terms. They offer a range of services designed to assist with daily living activities, support after hospital stays, and community-based services for independent living. The organization emphasizes building lasting relationships with clients based on trust and respect, treating clients as they would their own family members.
Services & Support
Help at Home offers various services aimed at supporting individuals in their daily lives. These include assistance with activities of daily living, transitional care after hospitalization, and community support services. The organization aims to provide tailored solutions to meet the unique needs of each client, promoting independence and quality of life.
Care Approach & Staff
The staff at Help at Home are expected to embody the organization’s values of respect and compassion. However, feedback from employees and clients indicates significant issues with staff training and professionalism. Many reviews highlight a lack of effective communication and respect among staff members, which has led to dissatisfaction among both clients and employees. The training process has been criticized for not adequately preparing staff for their roles, and there are concerns about the treatment of employees by supervisors.
Who They Serve
Help at Home serves a diverse clientele, including seniors and individuals recovering from medical procedures. Their services are designed to accommodate varying levels of need, ensuring that clients can receive the appropriate level of care to maintain their independence.
Room for Improvement
Feedback suggests that Help at Home could benefit from enhancing their training programs and improving staff professionalism. Many reviews point to a need for better communication and respect within the organization. Additionally, there are concerns about the responsiveness of management and the overall organization of the office operations.
What Families Say
Reviews from families and employees reveal a mixed experience with Help at Home. While some clients appreciate the care provided by individual workers, many express frustration with the organization’s management, communication, and staff conduct. Instances of unprofessionalism and inadequate responses to client concerns have been reported, indicating a need for systemic changes within the organization.
Summary
Help at Home in Chicago, Illinois, aims to provide compassionate and empowering care to individuals in need. However, the organization faces significant challenges related to staff training, communication, and professionalism, as highlighted by both clients and employees. Families considering their services should weigh these factors carefully when making decisions about home health care.
