Overview
Help at Home, located in Chicago, Illinois, provides support and care solutions for individuals needing assistance with daily living activities, as well as those returning home from the hospital. The organization emphasizes building lasting relationships with clients based on trust and compassion, aiming to empower individuals to live independently.
Services & Support
Help at Home offers a range of services designed to assist seniors and individuals with disabilities. Their trained caregivers provide in-home personal care, focusing on relationship-based support that promotes client wellbeing. The organization has a commitment to serving Medicaid-eligible seniors and ensuring they can age in place with dignity and respect.
Care Approach & Staff
The care approach at Help at Home is centered around compassion and collaboration. The staff, including caregivers and leadership teams, work together to deliver dedicated care. However, some reviews indicate concerns regarding the professionalism and reliability of the staff, with reports of unqualified individuals not meeting the expected standards of care.
Who They Serve
Help at Home primarily serves seniors and individuals with intellectual or developmental disabilities. The agency aims to provide services that support their clients in living independently and comfortably within their own homes.
What Families Say
Feedback from families has been mixed. Some clients have reported positive experiences, highlighting the patience and support received when finding care options for their loved ones. In contrast, several reviews express dissatisfaction with the agency’s communication and reliability, mentioning issues such as unreturned calls and payment concerns for caregivers. Families have advised others to conduct thorough research before choosing this agency, particularly regarding the quality of care provided.
Room for Improvement
Multiple reviews indicate that Help at Home faces challenges with staff professionalism and communication. Concerns about the responsiveness of management and the reliability of caregiver payments have been noted. Families have expressed a desire for improvement in these areas to enhance the overall experience for both clients and caregivers.
Summary
Help at Home in Chicago, Illinois, offers a range of in-home care services aimed at supporting seniors and individuals with disabilities. While some families report positive experiences, there are notable concerns regarding staff professionalism and communication. Prospective clients may want to consider these factors when evaluating their options for home health care.
