Overview
Addus HomeCare, located in Chicago, Illinois, is one of the nation’s largest providers of personal home care and support services, including hospice and home health services. Established in 1979, Addus aims to deliver high-quality, cost-effective care that allows individuals to remain comfortably in their homes.
Services & Support
Addus HomeCare provides a range of in-home services designed to assist individuals with activities of daily living. Their offerings include in-home medical and skilled healthcare services, as well as comfort care for patients and their families. Caregivers are described as finding meaning in serving and building relationships with those they assist.
Care Approach & Staff
The caregivers at Addus HomeCare are generally recognized for their attentiveness and dedication. However, some reviews indicate that staff members in the office may exhibit unprofessional behavior, including poor communication and rudeness. Many families have expressed frustration with the responsiveness of the office staff, particularly regarding phone calls and the management of care assignments.
Who They Serve
Addus HomeCare serves a diverse clientele, including elderly individuals who require assistance with daily activities and those in need of hospice care. While some caregivers are praised for their compassion and dedication, experiences with the office staff have raised concerns about the overall quality of service.
Service Area
While specific service area details were not provided, Addus HomeCare operates in various states across the U.S., including Illinois.
Scheduling & Availability
Families have reported difficulties with scheduling and communication. Many have experienced long wait times when attempting to reach the office, with some noting that calls go unanswered for extended periods. Additionally, issues with staff availability have been highlighted, particularly when caregivers are unable to fulfill their duties.
What Families Say
Feedback from families is mixed. Some caregivers are commended for their hard work and compassion, while many families express dissatisfaction with the office’s responsiveness and professionalism. Reviews frequently mention challenges in reaching staff by phone and the need for improved communication regarding care assignments.
Room for Improvement
There are significant concerns regarding the professionalism and responsiveness of the office staff. Many reviewers noted that communication is lacking, with long hold times and unreturned calls being common issues. Additionally, the management of caregiver assignments appears to be disorganized, leading to frustration for both employees and families seeking care.
Summary
Addus HomeCare in Chicago, Illinois, offers a variety of in-home care services aimed at supporting individuals in their daily lives. While caregivers are often praised for their dedication, the company faces challenges with office communication and professionalism. Families considering Addus HomeCare may want to weigh the quality of caregiver support against the noted issues with office responsiveness.
