Overview
Help at Home, located in Champaign, Illinois, provides a range of in-home care services aimed at supporting clients in living independently and comfortably. With a focus on relationship-based care, they emphasize the importance of building lasting connections with clients, treating them with respect and compassion. Help at Home has been a leader in the industry since 1975, primarily serving Medicaid-eligible seniors and individuals with disabilities.
Services & Support
Help at Home offers a variety of services designed to assist clients with daily living activities, support after hospital discharge, and community-based services. Their caregivers are trained to provide compassionate care that promotes client wellbeing and independence at home. The agency is committed to creating meaningful experiences for clients through dedicated personal care.
Care Approach & Staff
The staff at Help at Home includes trained caregivers who work collaboratively to ensure high-quality care for seniors and individuals with intellectual or developmental disabilities. However, reviews indicate some variability in staff professionalism, with a few clients expressing concerns about rudeness from certain employees during the hiring process and interactions.
Who They Serve
Help at Home primarily serves seniors and individuals with disabilities, focusing on those who are Medicaid-eligible. They aim to provide care that enables clients to maintain their independence while receiving necessary support in their daily lives.
Service Area
Help at Home is dedicated to serving the local communities in Champaign, Illinois, and surrounding areas. Their commitment to local care allows them to address the specific needs of the populations they serve effectively.
Scheduling & Availability
The agency provides care around the clock, ensuring that clients receive the support they need at various times throughout the day. This flexibility is crucial for accommodating the diverse schedules and needs of their clients.
What Families Say
Families have shared mixed experiences with Help at Home. While some have praised the genuine care and dedication of specific caregivers, others have reported issues with staff professionalism and communication. One family highlighted the exceptional support provided by a particular caregiver, while others expressed dissatisfaction with the hiring process and interactions with certain staff members.
Room for Improvement
Several reviews pointed to the need for improved staff training and professionalism, particularly regarding communication with potential hires and clients. Additionally, concerns were raised about employee treatment and the need for better employee compensation to reduce turnover rates.
Summary
Help at Home in Champaign, Illinois, offers vital in-home care services focused on empowering clients to live independently. While many families appreciate the compassionate care provided by some staff members, there are notable concerns about staff professionalism and communication that the agency may need to address. Overall, Help at Home remains a significant resource for families seeking support for their loved ones.
