Overview
Help at Home, located in Bloomington, Illinois, has been providing in-home care services for seniors and individuals with disabilities since 1975. The organization emphasizes a culture of caring for both clients and caregivers, aiming to facilitate comfortable aging in place with dignity and respect. Their focus is on relationship-based personal care, ensuring that clients experience meaningful moments in their daily lives.
Services & Support
Help at Home offers a range of services designed to support the needs of seniors and those with intellectual or developmental disabilities. Their trained caregivers work collaboratively to deliver personalized care, which includes assistance with daily activities and promoting client independence at home. The organization aims to create an environment where clients can enjoy quality care and innovative solutions tailored to their individual needs.
Care Approach & Staff
The staff at Help at Home includes a large team of professional caregivers who are dedicated to providing compassionate care. The organization has developed a model that not only focuses on client wellbeing but also supports the caregivers themselves. However, some reviews indicate that experiences with specific supervisors may vary, with reports of unprofessional interactions impacting caregiver satisfaction.
What Families Say
Feedback from families and caregivers reflects a mix of experiences with Help at Home. While some caregivers have expressed enjoyment in their roles and found the clients they serve to be wonderful, there are also concerns regarding communication and support from management. Instances of unprofessional behavior from supervisors have been noted, which has led to dissatisfaction among some staff members. Additionally, there are mentions of challenges related to scheduling and overall service quality.
Room for Improvement
Several reviews point to areas where Help at Home could enhance their services. Clients and caregivers have mentioned issues with communication, particularly regarding scheduling and management responsiveness. Improving the consistency of support from supervisors may help in creating a more positive work environment and enhance the overall quality of care provided.
Summary
Help at Home in Bloomington, Illinois, offers in-home care services focused on promoting independence and dignity for seniors and individuals with disabilities. While the organization has a strong commitment to compassionate care, feedback indicates that there are areas for improvement, particularly in communication and management support. Families considering Help at Home may want to weigh these factors in their decision-making process.
