Overview
Addus HomeCare, located in Bloomington, Illinois, is one of the nation’s largest providers of personal home care and support services, as well as hospice and home health services in select areas. Since its founding in 1979, Addus has aimed to deliver high-quality, cost-effective care, allowing individuals to maintain their independence in the comfort of their own homes.
Services & Support
Addus HomeCare offers a range of services designed to assist clients with activities of daily living. These include in-home assistance, skilled healthcare services, and comfort care for both patients and their families. The organization emphasizes the importance of building relationships between caregivers and clients, ensuring that care is personalized and attentive to individual needs.
Care Approach & Staff
The caregivers at Addus HomeCare are described as compassionate and dedicated to their clients. Many families have expressed satisfaction with the quality of care provided by individual workers. However, some reviews indicate challenges in communication with the office staff and issues with scheduling, particularly when a regular caregiver is unavailable.
Who They Serve
Addus HomeCare serves a diverse clientele, providing support to approximately 39,000 consumers across various states. Their services cater to individuals who require assistance with daily activities, as well as those needing hospice and home health services.
Room for Improvement
There have been multiple reports of difficulties in communication with office staff, particularly regarding scheduling and notifying families when a caregiver is absent. Some clients have also noted issues related to the reliability of service, including instances of no-shows without prior notice. These areas may benefit from enhanced management and operational support.
Summary
Addus HomeCare in Bloomington, Illinois, provides a range of personal home care and support services, emphasizing quality and compassionate care. While many clients appreciate the dedication of their caregivers, there are notable concerns regarding communication and reliability that the organization may need to address to improve overall service delivery.
