Overview
PCS Helping Hands, located in Pocatello, Idaho, has been providing home health care services for 22 years. The agency is dedicated to delivering professional quality care in the comfort and privacy of clients’ homes. They emphasize a collaborative approach, working closely with patients and their families to address both physical and emotional needs.
Services & Support
PCS Helping Hands offers a range of personal care services tailored to meet the specific needs of each client. Upon the initial contact, a staff member evaluates the client’s requirements and develops a personalized Service Plan. This plan not only addresses healthcare needs but also includes recommendations regarding household tasks and staffing requirements.
Care Approach & Staff
The staff at PCS Helping Hands is frequently described as warm, friendly, and compassionate. Families have noted the professionalism and dedication of the personnel, who often check in on clients to ensure their needs are being met. The agency prides itself on being locally owned and operated, which many families appreciate as it fosters a sense of community and trust.
Who They Serve
PCS Helping Hands serves a diverse clientele in the Pocatello area, including elderly individuals and those recovering from accidents or medical conditions. Families have expressed satisfaction with the care provided, highlighting the positive impact on their loved ones’ well-being.
What Families Say
Reviews from families indicate a high level of satisfaction with the services provided by PCS Helping Hands. Many have praised the compassionate care their loved ones received, with comments about the staff’s ability to make clients feel valued and cared for. However, there are some concerns noted about the consistency of care, with reports of clients experiencing delays in receiving assistance.
Room for Improvement
While many families have had positive experiences, some reviews indicate that there have been instances where clients went weeks without receiving aid. This inconsistency may be an area for the agency to address to ensure all clients receive timely and reliable care.
Summary
PCS Helping Hands in Pocatello, Idaho, has established itself as a caring and professional home health care provider over its 22 years of operation. With a focus on personalized care and a compassionate staff, they aim to meet the unique needs of each client. While most families report positive experiences, addressing concerns about service consistency could enhance their overall reputation and effectiveness in the community.
