Overview
Hearts 4 Seniors Mini-Cassia, located in Burley, Idaho, is dedicated to providing quality in-home care for seniors in the Mini-Cassia and Magic Valley areas. The organization emphasizes the importance of allowing seniors to remain in their own homes while receiving the care they need. Established in 2018, Hearts 4 Seniors aims to support not only their clients but also their employees, fostering a sense of community and care.
Services & Support
Hearts 4 Seniors offers a range of in-home care services tailored to meet the needs of elderly clients. They provide support for families wishing to care for their loved ones through specialized Medicaid programs, enabling parents and spouses to receive compensation for their caregiving efforts. The company is committed to making the process of obtaining care straightforward, with options for communication through texting, calling, or social media.
Care Approach & Staff
The staff at Hearts 4 Seniors is described as compassionate and dedicated, with many reviewers noting their strong bonds with clients. Families have expressed gratitude for the attentive care provided, especially during difficult times. However, some reviews highlighted concerns about the training and preparedness of staff, suggesting a need for improved training protocols to ensure all caregivers are equipped to meet the needs of vulnerable clients.
Who They Serve
Hearts 4 Seniors serves seniors and individuals of all ages in the Mini-Cassia and Magic Valley regions, including areas like Twin Falls and Jerome. They focus on providing personalized care that allows clients to stay in familiar surroundings while receiving necessary support.
Scheduling & Availability
The company is noted for its responsive communication. Families have reported that there is typically someone available to answer calls, and if not, messages are returned promptly. This level of accessibility is appreciated by families seeking assistance.
What Families Say
Feedback from families using Hearts 4 Seniors is mixed. Many express appreciation for the caring and supportive environment fostered by the staff. One family shared their gratitude for the care provided to their mother, emphasizing the close relationships formed with caregivers. Conversely, some families have raised concerns regarding communication and professionalism, particularly during challenging situations.
Room for Improvement
Several reviews indicate areas for improvement, particularly regarding staff training and communication. Some families reported experiences with caregivers who lacked essential knowledge and skills, which raised concerns about the quality of care being provided. Additionally, there were mentions of inconsistencies in following health protocols, such as mask-wearing during the COVID-19 pandemic.
Summary
Hearts 4 Seniors Mini-Cassia offers in-home care services in Burley, Idaho, with a focus on supporting seniors and their families. While many families praise the compassionate care and strong relationships formed with staff, there are noted areas for improvement in staff training and communication. Overall, the organization strives to create a supportive environment for both clients and caregivers.