Overview
Home Instead, located in Boise, Idaho, provides senior home care services tailored to meet the needs of aging adults. Their offerings include respite care, Alzheimer’s care, outpatient care, short-term recovery, veteran care, elderly companionship, transportation for seniors, medication reminders, and assistance with doctors’ appointments. The goal of Home Instead is to help seniors age safely and comfortably at home through personalized care delivered by trained caregivers.
Services & Support
Home Instead offers a wide range of services designed to support seniors in various aspects of daily living. Their caregivers are trained to provide compassionate assistance, including companionship and help with transportation to appointments. Families have noted that the caregivers are often on time and professional, contributing positively to the care experience. However, there have been mixed experiences regarding the availability of replacement caregivers when regular staff are unavailable.
Care Approach & Staff
The staff at Home Instead is frequently described as friendly and caring, with a focus on creating meaningful relationships with clients. Families have expressed appreciation for the quality of care provided, particularly highlighting the gentle and understanding nature of the caregivers. One family shared a positive experience with a specific caregiver who was noted for her companionship and conversation skills, which greatly benefited their loved one during a challenging time.
What Families Say
Families have shared a mix of experiences with Home Instead. On one hand, some have praised the quality of care, noting the professionalism and kindness of the caregivers. One family emphasized the positive impact of a specific caregiver on their loved one’s well-being. On the other hand, there have been serious concerns raised about incidents involving financial matters and the lack of communication from the company in response to grievances. One reviewer described a troubling experience related to their mother’s bank account after her passing, which has contributed to their overall dissatisfaction.
Room for Improvement
Several reviews indicate areas where Home Instead could enhance their service. There have been reports of insufficient communication from management regarding client concerns, particularly in cases of financial discrepancies. Additionally, some families noted that promised coverage by replacement caregivers was not consistently met, leading to gaps in care.
Summary
Home Instead in Boise, Idaho, offers a variety of senior home care services aimed at supporting elderly clients in their homes. While many families commend the compassionate care provided by the staff, there have also been significant concerns regarding communication and financial issues. Overall, families considering Home Instead may wish to weigh these mixed experiences when evaluating their options for home health care.
