Overview
Mastercare of Oahu, located in Honolulu, Hawaii, offers a range of homecare and senior care services designed to assist the elderly and disabled across the island. Their services include bathing, grooming, mobility assistance, medication reminders, and more, aimed at enhancing the quality of life for clients in need of support.
Services & Support
Mastercare provides a comprehensive array of care services, including companionship, meal preparation, light housekeeping, and transportation. They also offer specialized services such as memory care, incontinence care, and skilled nursing, ensuring that clients receive personalized and attentive care tailored to their individual needs.
Care Approach & Staff
The staff at Mastercare is frequently described as helpful and accommodating, with many clients noting the professionalism and compassion of the caregivers. The office administration has been praised for their thoroughness and pleasant demeanor, contributing to a supportive environment for both clients and their families. However, some reviews indicate concerns about the reliability and professionalism of certain homecare workers, with reports of tardiness and inadequate training.
Who They Serve
Mastercare serves a diverse clientele, focusing on the elderly and individuals with disabilities who require assistance with daily living activities. Their services are designed to cater to a wide range of needs, ensuring that clients can maintain their independence while receiving the necessary support.
Service Area
Mastercare offers services island-wide in Hawaii, making their care accessible to clients in various locations across the region.
What Families Say
Families have shared mixed experiences with Mastercare. Many have expressed gratitude for the compassionate care provided, highlighting the dedication of the staff. Positive remarks often focus on the helpfulness of the office administration and the personal involvement of management in addressing concerns. However, some families have raised issues regarding the professionalism of certain caregivers, citing instances of lateness and inadequate training.
Room for Improvement
There are notable concerns regarding the reliability and professionalism of some homecare workers. Several reviews mention instances of caregivers arriving late and not adhering to proper care protocols. Additionally, some clients have pointed out the need for improved training among staff to ensure that all caregivers are adequately prepared for their responsibilities.
Summary
Mastercare of Oahu provides a variety of essential homecare services in Honolulu, Hawaii, with a focus on supporting the elderly and disabled. While many families appreciate the compassionate care and professionalism of the staff, there are areas that require attention, particularly concerning the reliability and training of some caregivers. Overall, Mastercare strives to deliver quality care, but potential clients may want to consider the mixed feedback from families when evaluating their options.
