Overview
Harborview Thomasville, located in Thomasville, Georgia, offers a range of healthcare services including rehabilitation and home health. The facility aims to provide personalized care to its residents, focusing on building strong relationships with both residents and their families.
Services & Support
Harborview Thomasville provides various services such as rehabilitation and physical therapy. The staff is described as dedicated and capable of forming strong connections with residents, which is essential for maintaining morale during recovery. However, reviews indicate significant concerns regarding the timeliness and quality of care, particularly during night shifts.
Care Approach & Staff
The facility emphasizes hiring caregivers who are trustworthy and compassionate, aiming to create a positive environment. While some staff members, particularly in therapy, receive praise for their one-on-one interactions and supportive demeanor, there are notable complaints about the responsiveness of the nursing staff, especially during night hours. Families have reported long wait times for assistance, raising concerns about the overall care provided.
Who They Serve
Harborview Thomasville primarily serves individuals requiring rehabilitation and short-term care following hospital stays. However, feedback suggests that the quality of care may not meet the expectations of families seeking reliable assistance for their loved ones.
Room for Improvement
Multiple reviews highlight issues with the responsiveness of the nursing staff, particularly during night shifts. Families have expressed frustration over long wait times for assistance and missed medication schedules, which have affected their loved ones’ recovery processes. Additionally, concerns about the facility’s physical condition, including maintenance issues, have been noted.
Summary
While Harborview Thomasville aims to provide personalized care and has some staff members who excel in their roles, significant concerns about the quality of care, particularly during night shifts, have been raised by families. The facility’s approach to care is commendable, but there is a clear need for improvement in staff responsiveness and overall maintenance to ensure a better experience for residents. Families considering this facility should weigh these factors carefully.
