Overview
Help at Home, located in Savannah, Georgia, is a home health care provider that aims to support individuals in their daily living activities and assist those returning home from the hospital. The organization emphasizes building lasting relationships with clients based on honesty and trust, offering a range of services to empower clients to live life on their terms.
Services & Support
Help at Home provides assistance with activities of daily living, community-based services, and support for individuals needing help after hospital discharge. However, there have been mixed reviews regarding the reliability and execution of these services. Some families have expressed concerns about the company’s ability to fulfill promised services, such as light duty cleaning and errands, citing a lack of communication and frequent misunderstandings with the home office.
Care Approach & Staff
The staff at Help at Home has received both praise and criticism. While some clients appreciate the friendly demeanor and reliability of caregivers, others have reported issues with professionalism, including tardiness and inadequate training. There are instances where caregivers have failed to show up, leaving clients without the necessary support. This inconsistency has raised concerns about the company’s hiring practices and the overall quality of care provided.
Who They Serve
Help at Home serves a diverse clientele, including elderly individuals and those with special needs, such as autism. Families have noted the importance of effective communication, especially when caring for individuals with specific needs. Unfortunately, many have reported that the company struggles in this area, leading to missed appointments and unmet needs.
What Families Say
Feedback from families has been varied. Some express gratitude for the support their loved ones receive, highlighting the friendly nature of the staff and their willingness to help on short notice. Conversely, several families have voiced significant dissatisfaction with the company’s customer service and communication, stating that they often find it difficult to reach the office or receive timely responses. This has led to feelings of frustration and disappointment among clients who feel their loved ones are not receiving the care they need.
Room for Improvement
There is a clear need for Help at Home to enhance its communication strategies and improve the consistency of its services. Clients have highlighted the necessity for better follow-up on calls and appointments, as well as more reliable staffing. Addressing these issues could significantly improve the overall experience for families and their loved ones.
Summary
Help at Home in Savannah, Georgia, offers essential home health care services aimed at supporting individuals in their daily lives. While some families appreciate the care and friendliness of the staff, many have raised concerns regarding communication and service reliability. The organization may benefit from addressing these areas to enhance client satisfaction and ensure that all individuals receive the quality care they deserve.
