Overview
Oaks at Savannah, located in Savannah, Georgia, is a retirement community that offers assisted living and memory care services. The facility aims to provide personalized care that caters to the unique needs and preferences of its residents. While it promotes an environment for thriving through various engaging activities and amenities, feedback from families suggests that there are significant concerns regarding the quality of care provided.
Services & Support
Oaks at Savannah provides a range of services designed to support residents in their daily living activities. This includes assistance with personal care, dining, and engaging activities that promote social interaction and well-being. However, some families have reported issues with the effectiveness of the support services, particularly in memory care, where concerns about safety and staff responsiveness have been highlighted.
Care Approach & Staff
The facility emphasizes a person-directed approach to care, aiming to foster meaningful relationships between staff and residents. Despite this intention, reviews indicate a troubling high turnover rate among staff, which has led to inconsistencies in care and a lack of familiarity with residents’ needs. Families have expressed concerns about the professionalism of management and staff, with some noting instances of unresponsiveness to critical issues.
Who They Serve
Oaks at Savannah serves seniors requiring assisted living and memory care. The community aims to create a supportive environment for individuals, including those with Alzheimer’s and other forms of memory loss. However, some families have raised alarms about the adequacy of care for vulnerable residents, particularly in memory care situations.
Room for Improvement
Several reviews point to significant areas needing improvement at Oaks at Savannah, particularly regarding management practices and the overall condition of the facility. Issues such as pest problems, inadequate response to emergencies, and concerns about the quality of food have been reported. Families have also voiced frustrations about the lack of accountability and responsiveness from management when addressing their concerns.
What Families Say
Feedback from families is mixed. While some have praised the kindness of individual staff members and the community’s clean environment, many have shared distressing experiences related to care quality. Reports of neglect, unprofessional behavior from management, and safety concerns have left several families feeling disillusioned. One reviewer described their experience as a “true life horror story,” emphasizing the need for potential residents to conduct thorough research before choosing this facility.
Summary
In summary, Oaks at Savannah offers a variety of senior living options with a focus on personalized care and community engagement. However, the facility faces significant challenges, particularly in management effectiveness and staff retention, which have impacted the quality of care. Families considering Oaks at Savannah are encouraged to weigh the positive aspects of the community against the serious concerns raised by current and former residents.
