Overview
Rescare Homecare, located in Macon, Georgia, is a provider of home health care services. The organization has been in operation for over 20 years, and it is part of the BrightSpring Health Services family of brands. Recently, Rescare Homecare announced a transition to the name All Ways Caring HomeCare in select markets, reflecting its commitment to delivering compassionate and individualized care that supports seniors in maintaining their dignity and independence at home.
Services & Support
Rescare Homecare offers a broad range of services designed to meet the varying needs of its clients. These include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer’s/dementia care, respite care, and home monitoring services. The organization aims to provide both short-term and long-term care options, ensuring that care can adapt as the needs of clients evolve.
Care Approach & Staff
The staff at Rescare Homecare are trained to provide quality care that prioritizes the dignity and independence of seniors. The organization emphasizes individualized support, aiming to create a caring environment that addresses the unique needs of each client. However, there have been reports from some members of the public regarding unsatisfactory customer service experiences, particularly concerning accountability and professionalism.
What Families Say
Feedback from families highlights a mix of experiences with Rescare Homecare. While the organization is recognized for its commitment to providing care, there are concerns regarding customer service interactions. One reviewer shared a negative experience involving property damage caused by an employee, noting a lack of accountability and professionalism from the staff when addressing the issue. This incident raised concerns about how the organization handles issues of public concern and the treatment of clients.
Room for Improvement
There have been noted concerns regarding the responsiveness and professionalism of some staff members, particularly in resolving issues raised by families. Ensuring better communication and accountability could enhance the overall experience for clients and their families.
Summary
Rescare Homecare in Macon, Georgia, offers a comprehensive range of home health care services aimed at supporting seniors in their homes. While the organization has a strong foundation in individualized care, there are areas for improvement, particularly in customer service and accountability. Families considering Rescare Homecare may want to weigh these factors along with the services offered.
