Overview
Advanced Home Care, located in Macon, Georgia, provides home health care services, including the supply of medical equipment such as oxygen tanks. Their service aims to support individuals who require assistance with medical needs at home.
Services & Support
The company offers home health care services, focusing on the provision of essential medical equipment for patients, particularly those requiring oxygen therapy. However, experiences reported by families indicate significant challenges with order fulfillment and customer service.
Care Approach & Staff
While some clients have expressed satisfaction with the helpfulness and kindness of the staff, others have encountered difficulties in communication and service delivery. Reports highlight issues with reaching customer service representatives and resolving order discrepancies, which has led to frustration among families relying on timely support.
Who They Serve
Advanced Home Care serves individuals in need of home health care, particularly those requiring oxygen and related medical equipment. This includes patients who depend on these services for their daily health management.
Room for Improvement
Multiple reviews indicate a need for improvement in customer service responsiveness and order accuracy. Families have reported long wait times on the phone, incorrect items being sent, and delays in receiving critical equipment. These issues suggest that the company may need to enhance its operational efficiency and communication practices to better serve its clients.
Summary
Overall, Advanced Home Care in Macon, Georgia, offers essential home health care services, but client experiences vary widely. While some families appreciate the support provided, others have faced significant challenges with service and communication. Addressing these concerns could improve the overall client experience and satisfaction.
