Overview
Willow Creek-Macon Personal Care Home, located in Macon, Georgia, offers assisted living and memory care services. The facility has undergone renovations, providing a refreshed environment for residents.
Services & Support
Willow Creek provides a range of services tailored to meet the needs of its residents, including memory care and assisted living. However, there have been concerns raised about medication management and communication regarding residents’ health needs.
Care Approach & Staff
The facility has received mixed reviews regarding its care approach. Some families have expressed dissatisfaction with the staff’s handling of medication refills and communication about health issues. Conversely, there are positive remarks about the Regional Administrator, who has been noted for her attentiveness to residents, including accompanying them to the emergency room when necessary.
Who They Serve
Willow Creek serves individuals requiring assisted living and memory care support. The facility aims to cater to the elderly population, though experiences reported by families suggest variability in the quality of care provided.
Dining & Activities
Reviews indicate that the dining experience may need improvement, with some residents reportedly losing weight due to unsatisfactory food quality.
Room for Improvement
Multiple reviews highlight significant concerns regarding medication management, including instances where residents were not provided necessary medications. Additionally, issues such as maintenance requests going unaddressed and cleanliness concerns have been noted.
Summary
Willow Creek-Macon Personal Care Home presents a mixed picture of care and support for its residents. While renovations and some staff members demonstrate a commitment to resident welfare, serious concerns regarding medication management and overall care quality have been raised by families. Prospective residents and their families may wish to consider these factors when evaluating the facility.
