Overview
Ross Memorial Health Care Center, located in Kennesaw, Georgia, is a 100-bed facility offering both long-term care and short-term rehabilitation services. The center provides skilled nursing care around the clock for a diverse range of patients in need of supervised care and rehabilitation. With a commitment to creating a homelike environment, Ross Memorial aims to treat residents like family, ensuring comfort and peace of mind for both patients and their families.
Services & Support
Ross Memorial offers a comprehensive range of services, including skilled nursing, assisted living, rehabilitation, and memory care. The facility is equipped to support patients requiring physical and occupational therapy. Many families have noted the attentive nature of the staff, particularly in the areas of rehabilitation and physical therapy, highlighting the positive impact on recovery.
Care Approach & Staff
The care approach at Ross Memorial emphasizes a team-oriented environment where all staff members, including nurses, CNAs, and therapists, work collaboratively to meet patient needs. Families have expressed appreciation for the kindness and attentiveness of the staff. Specific team members, such as the concierge staff, have been frequently praised for their welcoming demeanor and supportive interactions with residents and their families.
Who They Serve
Ross Memorial caters to a variety of patients, including those needing short-term rehabilitation after surgeries or injuries, as well as long-term care for individuals with chronic health conditions or memory issues. The facility’s staff is trained to handle a wide range of care needs, making it suitable for both recovery and ongoing support.
Dining & Activities
Dining at Ross Memorial is designed to cater to the nutritional needs of residents, with a focus on providing tasty and health-conscious meals. Families have noted the pleasant dining atmosphere, which includes thoughtful touches like linen tablecloths and soothing music, contributing to an overall enjoyable experience during meal times.
What Families Say
Feedback from families has been mixed. While many have praised the care and support provided, especially in rehabilitation and physical therapy, some have raised concerns regarding communication and consistency of care. Positive remarks highlight the dedication of staff members, particularly the concierge team and therapists, who have made a significant difference in residents’ experiences. However, there are also cautionary notes about the adequacy of care for those needing memory support, with some families expressing disappointment in the level of attention received.
Room for Improvement
Some families have reported issues related to communication and responsiveness from the staff, particularly regarding updates on care and treatment plans. Instances of inadequate monitoring and care for patients with memory issues have also been noted. Addressing these concerns could enhance the overall experience for residents and their families.
Summary
Ross Memorial Health Care Center offers a blend of skilled nursing and rehabilitation services in a supportive environment. With a focus on teamwork and patient care, the facility has garnered positive feedback for its staff and rehabilitation programs. While there are areas for improvement, particularly in communication and care for memory patients, many families appreciate the dedication and kindness shown by the staff, making Ross Memorial a notable option for those in need of care in Kennesaw, Georgia.