Overview
University Health Care System – Westwood Nursing Facility, located in Evans, Georgia, is a nursing home that has received significant negative feedback from families regarding the care provided to residents. Many reviews express deep concern over the facility’s ability to meet basic needs, particularly during the COVID-19 pandemic.
Services & Support
The facility offers services such as memory care and rehabilitation. However, families have reported serious deficiencies in the quality of care, including inadequate assistance with daily living activities, poor communication from staff, and a lack of responsiveness to resident needs.
Care Approach & Staff
Reviews indicate a troubling pattern of insufficient staffing and poor management practices. Families have described experiences where staff members were unresponsive and lacked the necessary training to provide adequate care. There are also complaints about the staff’s lack of engagement with residents, which has led to feelings of neglect among families.
Who They Serve
University Health Care System – Westwood Nursing Facility primarily serves elderly residents, including those requiring memory care and rehabilitation services. However, the experiences shared by families suggest that the facility may not adequately meet the needs of its vulnerable population.
Room for Improvement
Numerous reviews highlight significant areas needing improvement. Families have reported issues with cleanliness, communication, and the overall quality of care. Specific concerns include the handling of personal belongings during room transfers and the lack of timely responses to calls for assistance.
What Families Say
Many families express profound dissatisfaction with their loved ones’ experiences at Westwood Nursing Facility. Common themes include allegations of neglect, poor food quality, and inadequate staffing. One reviewer stated they felt their loved one was not properly cared for, leading to severe health complications. Another family mentioned the difficulty in reaching staff for updates on their loved ones, resulting in distress and frustration.
Summary
In summary, University Health Care System – Westwood Nursing Facility has garnered significant criticism from families for its care practices and management. The reported experiences suggest a need for substantial improvements in staff responsiveness, communication, and overall resident care to ensure that the needs of the elderly population are met. Families are advised to thoroughly assess their options when considering this facility for their loved ones.
