Overview
Philips Tower, located in Decatur, Georgia, is a senior living community that offers a range of services including independent living, assisted living, memory care, skilled nursing, rehabilitation, and respite care. The facility aims to provide a supportive environment where residents can maintain their lifestyles while receiving the necessary care as their needs evolve.
Services & Support
Philips Tower provides a comprehensive array of services designed to cater to the diverse needs of its residents. These include skilled nursing and rehabilitation services, which focus on personalized therapy programs to restore or improve physical and functional abilities. The community also offers social worker support to assist families in navigating care options.
Care Approach & Staff
The staff at Philips Tower has received mixed feedback from families. While some reviews highlight caring and helpful staff members who facilitate smooth transitions and provide quality care, others express concerns about staff preparedness and communication. Instances of delayed responses to resident needs and medication management issues have been noted, indicating variability in the quality of care.
Who They Serve
Philips Tower serves seniors who require varying levels of assistance, from those seeking independent living to individuals needing skilled nursing care. The community is designed to accommodate the needs of residents as they change over time, providing a continuum of care.
Living Options & Amenities
The community offers a range of living options, including independent living and assisted living, aimed at fostering autonomy while providing necessary support. Residents have access to amenities that enhance their living experience, although some reviews suggest that the quality of food and service may need improvement.
What Families Say
Feedback from families at Philips Tower is varied. Positive experiences include smooth transitions into care and supportive staff during critical times. However, several families have reported significant issues with communication, staff responsiveness, and overall care quality, raising concerns about the facility’s ability to meet all residents’ needs effectively.
Room for Improvement
There are notable areas for improvement at Philips Tower, particularly regarding staff responsiveness and communication with families. Several reviews indicate that families often struggle to receive timely updates about their loved ones’ care and have faced challenges in getting assistance when needed. Addressing these issues could enhance the overall experience for residents and their families.
Summary
Philips Tower in Decatur, Georgia, offers a range of senior living services aimed at accommodating various care needs. While the community has strengths in its supportive environment and diverse offerings, families have expressed concerns about staff communication and responsiveness. Continuous improvement in these areas could significantly enhance the quality of care and resident satisfaction.
