Overview
Stevens Park Health & Rehabilitation, located in Augusta, Georgia, is a skilled nursing and rehabilitation facility that aims to provide a personal and comfortable experience for both short-term and long-term patients. The facility emphasizes a home-like environment and offers various activities to keep residents engaged and energized.
Services & Support
Stevens Park offers a range of services, including skilled nursing, rehabilitation, hospice care, and memory care. The staff is dedicated to helping families choose the appropriate level of care for their loved ones, ensuring that each patient’s stay is tailored to their individual needs.
Care Approach & Staff
The care approach at Stevens Park is designed to be compassionate and supportive. Many reviewers noted the dedication of the rehabilitation team, particularly in occupational therapy, highlighting their commitment to helping patients regain strength and mobility. However, experiences with nursing staff have been mixed, with some patients and families expressing concerns about the attentiveness and responsiveness of certain staff members.
Who They Serve
Stevens Park serves a variety of patients, including those in need of rehabilitation after surgery or illness and individuals requiring long-term care. The facility caters to the needs of elderly patients, including those with memory care requirements.
Dining & Activities
Dining options at Stevens Park have received mixed reviews. While some residents appreciated the food’s presentation, others reported issues with food quality and temperature, with complaints about meals arriving cold or being poorly prepared. The facility does offer activities intended to keep residents engaged, although the effectiveness of these activities may vary based on staffing.
What Families Say
Feedback from families is varied. Some reviewers have praised the kindness and support shown by staff, while others have raised serious concerns about care quality, particularly regarding medication management and communication. A number of families emphasized the importance of being vigilant and advocating for their loved ones to ensure proper care.
Room for Improvement
Several reviews highlighted areas that could benefit from improvement, particularly in staffing responsiveness and communication. Instances of delayed responses to patient needs and issues with medication management were noted, suggesting a need for better oversight and training among staff.
Summary
Stevens Park Health & Rehabilitation offers a range of services aimed at providing personalized care for its residents. While the facility has strengths, particularly in rehabilitation services, families should be prepared to advocate for their loved ones and remain engaged in their care to ensure a positive experience.
