Overview
Regency SouthernCare, located in Augusta, Georgia, is dedicated to providing compassionate end-of-life care as part of the Gentiva family of hospice and home health providers. Their mission focuses on delivering physical, emotional, and social support to patients and their families facing terminal diagnoses, allowing them to live with dignity and grace.
Services & Support
Regency SouthernCare offers a range of services designed to support patients and their families during difficult times. These include 24-hour nursing care, symptom management, and emotional support tailored to individual needs. The hospice team consists of physicians, nurses, social workers, hospice aides, and chaplains who work collaboratively to address the emotional, spiritual, and physical needs of patients. They also provide bereavement care for families up to 13 months after the loss of a loved one.
Care Approach & Staff
The staff at Regency SouthernCare is noted for their compassion and dedication. Families have expressed appreciation for the team’s commitment to providing exceptional care and support, often describing the staff as becoming part of the family. Many reviews highlight the team’s ability to manage medications and provide comfort, although there are some concerns regarding consistency in care and communication.
Who They Serve
Regency SouthernCare serves patients with life-limiting illnesses, including those with end-stage heart disease and other terminal conditions. Their services are designed for individuals with a life expectancy of six months or less, ensuring that patients receive the necessary support during their final days.
Levels of Care
The facility provides hospice care, home health services, and respite care for family caregivers. This approach allows families to take a break while ensuring their loved ones continue to receive quality care.
What Families Say
Families have shared positive experiences with Regency SouthernCare, often praising the compassionate care provided by the staff. Many reviews express gratitude for the support received during challenging times, emphasizing the dedication of the team to treat patients with dignity. However, some families have reported concerns regarding medication management and the need for more consistent care, indicating room for improvement in certain areas.
Room for Improvement
While many families have praised the compassionate approach of the staff, there have been concerns regarding the management of medications and the frequency of visits from nurses. Some families felt that their loved ones did not receive adequate attention during critical moments, suggesting that additional training in symptom management could enhance the quality of care.
Summary
Regency SouthernCare in Augusta, Georgia, aims to provide compassionate and comprehensive hospice care tailored to the needs of patients and their families. While many families commend the dedication and kindness of the staff, there are areas identified for improvement, particularly in medication management and consistency of care. Overall, Regency SouthernCare is committed to ensuring that patients experience dignity and support during their end-of-life journey.
