Overview
MSA | Medical Services of America Home Health & Hospice, located in Augusta, Georgia, is a comprehensive home healthcare provider dedicated to offering high-quality hospice care, home health services, and home medical equipment. Their focus is on delivering individualized treatment plans that allow patients to maintain their independence at home while ensuring comfort and support for both patients and their families.
Services & Support
MSA provides a range of services including hospice care, home healthcare, and the provision of home medical equipment. Their hospice services are designed to care for individuals in their final days, emphasizing comfort and emotional support for families. The staff is committed to creating personalized care plans that cater to the unique needs of each patient, ensuring they receive the attention and care necessary to enhance their quality of life.
Care Approach & Staff
The staff at MSA is described as professional, caring, and dedicated to patient care. Reviewers have noted the compassionate nature of the team, particularly during critical times. Many families appreciated the “Tuck in Service,” which provides additional support during the evening hours, highlighting the team’s commitment to ensuring patients are comfortable and well-cared for. However, some families expressed a desire for more communication and guidance from the social workers involved in their care, suggesting a potential area for improvement in the overall support experience.
Who They Serve
MSA serves individuals needing hospice care as well as those requiring home healthcare services. Their approach is designed to support both patients and their families, ensuring that emotional needs are met alongside physical care. Families have expressed gratitude for the assistance provided during difficult times, noting the importance of having a supportive team by their side.
What Families Say
Families have shared positive experiences with MSA, often highlighting the compassionate care provided by the staff. Many expressed that the team made a significant difference during their loved ones’ final days, ensuring comfort and dignity. While some reviewers noted a lack of communication from certain staff members, the overall sentiment reflects a high level of satisfaction with the quality of care received.
Room for Improvement
While the care provided by MSA has been praised, some families have mentioned the need for improved communication from social workers. They felt that more proactive outreach and guidance could enhance the overall experience and help families navigate the complexities of care.
Summary
In summary, MSA | Medical Services of America Home Health & Hospice in Augusta, Georgia, offers a compassionate approach to hospice and home healthcare services. With a focus on individualized care and emotional support for families, they strive to meet the needs of each patient. While there are areas for improvement in communication, the overall feedback from families indicates a strong commitment to quality care and support during challenging times.
