Overview
Guardian Angels Care, LLC, located in Augusta, Georgia, offers home health care services designed to meet the needs of adults, seniors, and children. The agency emphasizes high-quality care delivered directly to clients’ homes, with a mission to provide affordable and reliable healthcare. Their services include daily living assistance, meal preparation, hygiene support, and companionship, tailored to the individual needs of each client.
Services & Support
Guardian Angels Care, LLC specializes in private care and daily living assistance. Their caregivers are trained to assist clients with various tasks, including mobility, medication reminders, and grooming. The agency aims to develop personalized care plans that reflect the unique needs of each individual. They also emphasize the importance of companionship, fostering relationships between caregivers and clients to enhance emotional support and socialization.
Care Approach & Staff
The staff at Guardian Angels Care, LLC is described as professional and compassionate. Clients have noted that caregivers treat them with respect and kindness, often going above and beyond to provide quality care. The agency prides itself on maintaining open lines of communication, with 24-hour customer service ensuring that clients can reach a live person in case of emergencies.
Who They Serve
Guardian Angels Care, LLC provides services to a diverse clientele, including adults, seniors, and children who may require assistance due to aging, illness, recovery, or rehabilitation. The agency’s focus on individualized care allows them to cater to the specific needs of each client, ensuring that they receive the support necessary for a fulfilling life at home.
What Families Say
Feedback from families has been mixed. While some clients praise the agency for its dependable and friendly staff, others have expressed dissatisfaction with organizational issues and communication challenges. Positive reviews highlight the compassionate care provided to clients, with some families noting that caregivers treat their loved ones like family. However, concerns have been raised regarding staffing issues and the handling of refunds, indicating that improvements may be needed in these areas.
Room for Improvement
Several reviews indicate challenges with the company’s organization and communication processes. Some families reported difficulties in the hiring process and noted that not all staff members appeared to be certified or adequately trained. Additionally, issues with billing and refunds have been mentioned, suggesting that better management of these aspects could enhance the overall experience for clients and their families.
Summary
Guardian Angels Care, LLC in Augusta, Georgia, aims to provide high-quality home health care tailored to individual needs. The agency offers a range of services, including daily living assistance and companionship, with a focus on building trusting relationships between caregivers and clients. While many families appreciate the compassionate care, feedback indicates that there are areas for improvement, particularly regarding organizational efficiency and communication. Families considering this agency may want to weigh these factors in their decision-making process.
