Overview
Westminster Commons, located in Atlanta, Georgia, is a senior care facility that offers a range of services including assisted living, rehabilitation, and hospice care. The facility aims to improve the quality of life for residents through dedicated healthcare professionals. However, reviews indicate significant concerns regarding the environment and overall care provided.
Services & Support
Westminster Commons provides various levels of care tailored to meet the needs of seniors, including assisted living and rehabilitation services. The facility emphasizes the importance of social engagement, offering events designed to help residents connect with family and make new friends. However, some reviews suggest that the quality of care may not consistently meet expectations.
Care Approach & Staff
The staff at Westminster Commons includes healthcare professionals who are described as caring and dedicated. Some family members have praised individual staff members for their compassion and support during challenging times. Nevertheless, there are numerous accounts of inadequate care and neglect, raising concerns about staff training and attentiveness to residents’ needs.
Who They Serve
Westminster Commons caters to a diverse group of seniors requiring various levels of care. While some families have reported positive experiences, particularly regarding the comfort provided during end-of-life care, others have expressed dissatisfaction with the treatment of residents, indicating that not all individuals receive the attention they require.
Living Options & Amenities
The facility offers a range of living options, though reviews frequently mention issues related to the physical environment. Complaints about cleanliness and maintenance have been noted, with some describing unpleasant odors and poorly maintained common areas. These factors may impact the overall comfort and satisfaction of residents.
What Families Say
Family feedback about Westminster Commons is mixed. Some families have highlighted the supportive nature of the staff and the positive experiences of their loved ones, particularly in hospice care. In contrast, other reviews detail alarming accounts of neglect and poor conditions, leading to a lack of trust in the facility’s ability to care for residents effectively.
Room for Improvement
There are significant concerns regarding the cleanliness and maintenance of the facility, as multiple reviews mention unpleasant odors and a lack of attention to residents’ hygiene. Additionally, issues related to staff responsiveness and care quality have been raised, indicating a need for improvement in these areas to enhance the overall resident experience.
Summary
Westminster Commons offers various senior care services in Atlanta, Georgia, but it faces critical challenges regarding the environment and quality of care. While some families appreciate the dedication of individual staff members and the supportive atmosphere during difficult times, others report serious concerns about neglect and facility conditions. Families considering Westminster Commons should weigh these factors carefully when evaluating care options for their loved ones.
