Overview
Reliable Health & Rehab at Lakewood, located in Atlanta, Georgia, is a facility that provides various levels of care including hospice, home health, and rehabilitation services. The center aims to support patients with a commitment to quality care, but reviews indicate significant variability in experiences among families and residents.
Care Approach & Staff
The staff at Reliable Health & Rehab at Lakewood includes certified nursing aides and nurses who are described as professional by some reviewers, particularly in the rehabilitation services. However, multiple reviews highlight concerns regarding staffing levels, with reports of being understaffed impacting the quality of care. Families have noted that communication from staff can be lacking, with instances of rudeness reported by residents and their families.
Who They Serve
The facility serves a diverse population of residents, including those requiring skilled nursing care and rehabilitation. Families have shared experiences of both positive and negative interactions, indicating that while some residents receive adequate attention, others feel neglected due to staff shortages.
Living Options & Amenities
Reviews suggest that the physical environment of Reliable Health & Rehab at Lakewood is in need of improvement. Concerns have been raised about cleanliness and maintenance, with some families describing the facility as run down and in poor condition. These issues have contributed to a perception that the living conditions do not meet expected standards for care.
What Families Say
Feedback from families is mixed. Some express satisfaction with the care their loved ones receive, noting that the staff is courteous and attentive. Conversely, numerous reviews highlight serious concerns regarding cleanliness, staff responsiveness, and overall care quality. Families have urged others to consider alternative facilities, citing distressing conditions and a lack of proper care for residents.
Room for Improvement
Several reviewers have pointed out the need for increased staffing levels to ensure residents receive the necessary attention and care. Additionally, there are calls for improved communication from the staff and better maintenance of the facility to enhance the living environment for residents.
Summary
Reliable Health & Rehab at Lakewood offers a range of services aimed at supporting individuals in need of skilled nursing, rehabilitation, and hospice care. While some families report positive experiences, significant concerns about staffing, cleanliness, and overall care quality have been raised. Prospective residents and their families may want to carefully evaluate these factors when considering this facility.
