Overview
Bonterra Transitional Care and Rehabilitation, located in Atlanta, Georgia, specializes in post-acute rehabilitation care. The facility aims to support individuals transitioning from hospital stays back to their homes, emphasizing a commitment to patient recovery and well-being.
Services & Support
Bonterra provides specialized post-acute rehabilitation services designed for patients who require additional care following their discharge from hospitals or surgical centers. The staff is dedicated to helping residents regain their independence through personalized care plans and therapeutic support.
Care Approach & Staff
The facility has received mixed feedback regarding its staff and care approach. While some families have praised the attentiveness and support from certain team members, others have reported significant issues with staff responsiveness and professionalism. Concerns have been raised about staff members not attending to residents promptly and a lack of adequate communication with families.
Who They Serve
Bonterra serves individuals who require rehabilitation services after acute medical events, such as surgeries or strokes. The facility aims to assist residents in regaining their strength and independence.
Living Options & Amenities
The living environment at Bonterra has been described as needing improvement, with reports of cleanliness issues, such as the presence of pests. Some families have expressed dissatisfaction with the overall condition of the facility and the quality of care provided.
Dining & Activities
Dining options at Bonterra have received criticism, with some residents noting a lack of variety in meals. However, there are mentions of activities that engage residents, contributing positively to their overall experience.
What Families Say
Feedback from families is highly variable. Some have highlighted positive experiences, noting the caring nature of certain staff members and the facility’s efforts to promote recovery. Conversely, numerous reviews have expressed serious concerns about the quality of care, staff behavior, and facility conditions, with some families strongly advising against choosing Bonterra for loved ones.
Room for Improvement
Many reviews indicate a need for significant improvements in staff responsiveness, facility cleanliness, and overall resident care. Families have reported instances of delayed assistance and inadequate attention to residents’ needs, which have raised serious concerns about the quality of care.
Summary
Bonterra Transitional Care and Rehabilitation in Atlanta, Georgia, offers post-acute rehabilitation services aimed at helping individuals recover after hospital stays. While some families have expressed satisfaction with the care provided, there are numerous reports highlighting issues with staff responsiveness and facility conditions that may warrant careful consideration for prospective residents.
