Overview
Parkview Rehabilitation Center at Winter Park, located in Winter Park, Florida, offers a range of services including skilled nursing and rehabilitation care. The facility aims to provide a caring environment for residents during their recovery or long-term stays. However, the experiences shared by families indicate significant concerns regarding the quality of care and overall environment.
Services & Support
The center provides various services such as skilled nursing, rehabilitation, and support from social workers. Despite this, reviews highlight a troubling lack of adequate physical therapy and basic care, with many residents reportedly not receiving the necessary rehabilitation support during their stay.
Care Approach & Staff
While some families noted that certain staff members were kind and caring, many expressed concerns about the overall staffing levels and the attentiveness of the team. There are reports of staff being overwhelmed and unable to provide timely assistance, which raises questions about the facility’s capacity to meet residents’ needs effectively.
Who They Serve
Parkview serves individuals requiring rehabilitation and skilled nursing care, including those recovering from surgery or illness. However, families have reported experiences of neglect and inadequate medical attention, which may impact the well-being of residents.
Living Options & Amenities
The facility features large rooms and a picturesque setting, but reviews indicate that the cleanliness and condition of the environment are significant concerns. Families have reported issues with hygiene, including a lack of basic supplies and problems with the laundering of personal items.
What Families Say
Feedback from families is mixed, with some expressing gratitude for the care provided, while others describe their experiences as overwhelmingly disappointing. Numerous reviews highlight issues such as neglect, inadequate physical therapy, and concerns about hygiene standards. Families have also reported missing personal belongings and a lack of responsiveness from staff regarding these issues.
Room for Improvement
Many families have noted that the facility appears understaffed, particularly during night shifts, leading to delays in care and assistance. Additionally, there are concerns about the overall cleanliness and maintenance of the facility, as well as the need for better communication and support for non-English speaking residents.
Summary
While Parkview Rehabilitation Center at Winter Park aims to provide quality care in a friendly environment, the experiences shared by families suggest significant areas for improvement. Concerns about staffing levels, cleanliness, and the quality of rehabilitation services may warrant careful consideration for families seeking care for their loved ones.
