Overview
Lourdes Noreen McKeen Residence, located in West Palm Beach, Florida, is a senior living community that offers a range of care options including Independent Living, Assisted Living, Skilled Nursing, and Rehabilitation. The facility aims to provide a comfortable and quality lifestyle for its residents, emphasizing a supportive and engaging environment.
Services & Support
The residence offers a comprehensive array of services designed to meet the diverse needs of seniors. These include physical therapy, social worker support, and various levels of care tailored to individual requirements. Residents can benefit from short-term respite care as well, ensuring that families have access to the necessary support.
Care Approach & Staff
While some reviews highlight the professionalism and compassion of certain staff members, others express concerns regarding the conduct and attentiveness of the Certified Nursing Assistants (CNAs). Instances of unprofessional behavior have been reported, with some families noting that staff responsiveness to calls for help can be inadequate. However, there are also positive remarks about the nursing staff and their dedication to providing care.
Who They Serve
Lourdes Noreen McKeen Residence serves a variety of seniors, from those seeking independent living arrangements to individuals requiring skilled nursing care. The facility aims to create a welcoming atmosphere where residents can thrive socially and emotionally.
Levels of Care
The community provides multiple levels of care, including Independent Living, Assisted Living, Skilled Nursing, and Rehabilitation. This allows residents to receive the appropriate level of support based on their individual needs and health conditions.
Living Options & Amenities
The residence features a beautiful waterfront location with upscale amenities designed to enhance the living experience. Residents can enjoy a variety of activities and social events that promote engagement and community.
Dining & Activities
Dining options at Lourdes Noreen McKeen Residence have received positive feedback, with residents enjoying nutritious meals. The facility also offers a range of activities aimed at keeping residents active and socially connected.
What Families Say
Feedback from families is mixed. Some express satisfaction with the care and attention their loved ones receive, highlighting the positive experiences in rehabilitation and social engagement. However, others have raised serious concerns about the quality of care, particularly regarding the responsiveness of staff and the treatment of residents.
Room for Improvement
Several reviews indicate that there are significant issues with staff responsiveness and professionalism, particularly among the CNAs. Families have reported delays in assistance, inadequate communication during discharge processes, and concerns about the overall treatment of residents. Addressing these concerns could enhance the quality of care provided.
Summary
Lourdes Noreen McKeen Residence offers a range of senior care options in a scenic West Palm Beach location. While some families appreciate the caring environment and quality of rehabilitation services, there are notable concerns regarding staff professionalism and responsiveness. Prospective residents and their families are encouraged to consider both the positive aspects and areas needing improvement when evaluating this facility.
