Overview
Palm Garden of West Palm Beach, located in West Palm Beach, Florida, is a provider of post-acute healthcare services including skilled nursing, rehabilitation, assisted living, and memory care. The facility aims to deliver quality care through a dedicated team of healthcare professionals focused on enhancing the independence and well-being of residents.
Services & Support
Palm Garden offers a range of services such as short-term and long-term skilled nursing care, rehabilitation, and home health services. Their interdisciplinary rehabilitation team collaborates with residents to create personalized programs that support recovery and enhance daily living activities.
Care Approach & Staff
The facility emphasizes a patient-centered approach, with a focus on compassion and individualized care. While some reviews highlight positive interactions with specific staff members who are described as caring and attentive, others express concerns about the overall management and responsiveness of the staff.
Who They Serve
Palm Garden serves a diverse population, including individuals in need of rehabilitation, memory care, and assisted living services. The facility caters to both short-term and long-term residents, seeking to provide a supportive environment for recovery and daily living.
Room for Improvement
Several reviews indicate significant concerns regarding communication and management within the facility. Families have reported difficulties in reaching staff for patient information and expressed dissatisfaction with the handling of complaints. There are also serious allegations regarding neglect and inadequate care, which have raised alarms among families considering this facility for their loved ones.
What Families Say
Feedback from families is mixed. Some express gratitude for the care their loved ones received, noting the cleanliness of the facility and the friendliness of the staff. However, many reviews also highlight alarming experiences of neglect, lack of communication, and unprofessional behavior from some staff members. These contrasting perspectives suggest that while some individuals may have positive experiences, others have encountered serious issues that warrant caution.
Summary
Palm Garden of West Palm Beach aims to provide a comprehensive range of healthcare services in a supportive environment. While some families report positive experiences with staff and care, others raise serious concerns about management, communication, and the quality of care. Potential residents and their families should carefully consider these factors and conduct thorough research before making a decision.
