Overview
Firstat Nursing Services, located in West Palm Beach, Florida, provides a range of home health care services, including skilled nursing care, rehabilitation services, and assistance with daily living activities. The agency accepts various payer sources, including Medicare, commercial insurance, and private pay, which allows them to cater to a broad spectrum of clients.
Services & Support
Firstat Nursing Services offers a comprehensive array of services, including skilled nursing care, medication management, rehabilitation services, wound care, and assistance with daily living activities such as bathing, grooming, and meal preparation. They also provide transportation and advocacy with medical providers, ensuring that clients receive well-rounded support throughout their care journey.
Care Approach & Staff
The care approach at Firstat emphasizes compassion and communication. Many clients have noted the professionalism and caring nature of individual staff members, particularly in nursing roles. However, there have been reports of inconsistency in service delivery and communication from the office, leading to frustrations among some families regarding scheduling and responsiveness.
Who They Serve
Firstat serves a diverse clientele, including individuals recovering from hospital stays, those needing assistance with daily living activities, and patients requiring skilled nursing care. Their services are designed to accommodate various needs, from rehabilitation to long-term care.
Scheduling & Availability
Clients have expressed concerns about the scheduling process at Firstat. Some reported delays in receiving evaluations and care, with instances of missed appointments and lack of communication from the office regarding changes to scheduled visits. This has led to frustration, particularly for those relying on consistent nursing care.
What Families Say
Feedback from families is mixed. While some clients have praised individual caregivers for their compassion and professionalism, others have reported significant issues with communication and scheduling. Several families noted that they had to repeatedly reach out for updates and experienced delays in receiving care, which has contributed to a sense of dissatisfaction with the agency’s organization.
Room for Improvement
There are clear areas for improvement at Firstat Nursing Services, particularly in the realm of communication and scheduling. Clients have reported difficulties in reaching the office, receiving timely responses, and maintaining consistent care schedules. Addressing these issues could enhance the overall experience for families in need of reliable home health care.
Summary
Firstat Nursing Services offers a wide range of home health care options in West Palm Beach, Florida, with a focus on skilled nursing and support for daily living activities. While many caregivers are described as compassionate and professional, families have voiced concerns regarding communication and scheduling challenges. Improving these aspects may lead to a more positive experience for clients seeking dependable home health services.
