Overview
AMERICAN HOME PATIENT, located in Tallahassee, Florida, is dedicated to providing comprehensive home health care services. They specialize in respiratory and oxygen care, as well as a full range of durable medical equipment. The organization emphasizes expert customer service and robust clinical support to assist patients in managing chronic illnesses effectively.
Services & Support
AMERICAN HOME PATIENT offers a variety of services including in-home instruction and setup for medical equipment. Their commitment to 24/7 support ensures that patients receive the assistance they need, especially when managing respiratory conditions and other health concerns. The staff is noted for their attentiveness and willingness to help clients navigate their medical needs.
Care Approach & Staff
The staff at AMERICAN HOME PATIENT is frequently described as caring and knowledgeable. Many reviewers highlight the compassionate nature of the team, particularly in their interactions with patients. For instance, one reviewer shared a positive experience with a staff member who provided thorough guidance on selecting a CPAP machine and its components, ensuring the patient felt comfortable and informed.
Who They Serve
AMERICAN HOME PATIENT serves individuals with chronic illnesses who require assistance with medical equipment and support at home. Their services are particularly beneficial for those needing respiratory care, including patients requiring CPAP machines.
What Families Say
Feedback from families indicates a mix of experiences. Many express gratitude for the attentive and compassionate service received, particularly from specific staff members. However, some reviews raise concerns about communication and responsiveness, noting difficulties in reaching the office or receiving timely updates on equipment orders. Overall, while many appreciate the support provided, there are mentions of areas needing improvement.
Room for Improvement
Several reviewers have mentioned challenges related to communication and responsiveness. Issues such as delays in receiving equipment and difficulties in reaching staff have been noted. Addressing these concerns could enhance the overall experience for families relying on their services.
Summary
AMERICAN HOME PATIENT in Tallahassee, Florida, offers essential home health care services with a focus on respiratory and durable medical equipment. While many families commend the compassionate care of the staff, some have experienced challenges with communication and order fulfillment. Overall, the organization is committed to supporting patients in managing their health at home.
