Overview
Concierge Home Care, located in Port St. Lucie, Florida, offers a range of in-home healthcare services aimed at helping individuals maintain their independence. The company emphasizes a multi-disciplinary approach, providing access to skilled nurses and healthcare professionals who are licensed and certified. Concierge Home Care aims to deliver high-quality care directly in the comfort of patients’ homes.
Services & Support
Concierge Home Care provides various in-home healthcare services, including physical and occupational therapy. The team is dedicated to creating patient-centered partnerships with caregivers and family members to enhance the quality of life for those they serve. Their services are designed to support recovery and prevent unnecessary hospital stays, with a focus on maximizing safety and comfort.
Care Approach & Staff
The staff at Concierge Home Care is described as skilled and friendly, with a commitment to thorough assessments and effective clinical care. However, experiences with specific therapists have been mixed. While some families reported positive interactions with certain staff members, others noted instances of unprofessionalism, particularly with occupational therapists. The company conducts assessments of clinical skills to ensure high-quality care, but there have been concerns about communication and reliability among some staff.
Who They Serve
Concierge Home Care primarily serves seniors in Port St. Lucie and surrounding areas, including St. Lucie County, Indian River County, and Okeechobee County. They cater to individuals needing assistance with recovery and daily living activities, ensuring that care is tailored to each patient’s needs.
Service Area
The Port St. Lucie office provides services across several counties, including Fort Pierce in St. Lucie County, Fellsmere in Indian River County, and Okeechobee in Okeechobee County. Concierge Home Care may have additional locations to serve other areas in Florida.
What Families Say
Feedback from families has highlighted both positive and negative experiences with Concierge Home Care. Some clients praised specific therapists for their knowledge and caring approach, particularly in physical therapy. However, there have also been reports of inconsistent service, with some therapists failing to show up for scheduled appointments without prior notice. Communication issues, such as unclear messaging from staff and unprofessional interactions, have also been noted by several families.
Room for Improvement
Concierge Home Care has received feedback indicating areas for improvement, particularly concerning communication and reliability. Instances of staff not showing up for appointments and a lack of follow-up have been reported. Additionally, some families expressed concerns about the professionalism of certain staff members, suggesting a need for enhanced training and oversight.
Summary
Concierge Home Care in Port St. Lucie, Florida, offers a variety of in-home healthcare services, focusing on patient-centered care for seniors. While many families have had positive experiences with specific staff members and services, there are notable concerns regarding communication, reliability, and professionalism. Families considering Concierge Home Care may want to weigh these factors based on individual needs and experiences.
