Overview
De Luna Health and Rehabilitation Center, located in Pensacola, Florida, offers a range of services focused on patient-centered care, particularly for those needing short-term rehabilitation and long-term care. The facility is designed to provide a comforting, home-like environment, complete with private therapy suites and a state-of-the-art therapy gym. The dedicated team of healthcare professionals, including therapists and nurses, collaborates to ensure the best outcomes for each resident.
Services & Support
De Luna provides a comprehensive array of services, including specialized rehabilitation programs, orthopedic recovery, stroke rehabilitation, and wound care management. The facility is equipped to support both short-term recovery and long-term care needs, ensuring that residents receive personalized attention tailored to their individual circumstances.
Care Approach & Staff
The staff at De Luna Health and Rehabilitation Center are noted for their compassion and dedication to patient care. Many reviews highlight the positive interactions between staff and residents, particularly in the physical therapy department, where therapists are recognized for their encouragement and support during recovery. However, some families have expressed concerns about communication and responsiveness from certain staff members, particularly in case management.
Who They Serve
De Luna serves a diverse population, including individuals recovering from surgeries, strokes, or other significant health events. The facility is designed to accommodate both short-term rehabilitation patients and those requiring ongoing skilled nursing care.
Levels of Care
The center offers various levels of care, including skilled nursing and rehabilitation services. This allows for tailored care plans that address the specific needs of each resident, whether they are in need of intensive therapy or more general support.
Dining & Activities
While many reviews praise the cleanliness and overall environment of De Luna, feedback on the dining experience has been mixed. Some residents have found the food lacking in quality and variety, with specific concerns about food allergies not being adequately addressed. The activities program has also received a range of feedback, with some residents finding it engaging while others felt it could be improved.
What Families Say
Family experiences at De Luna vary significantly. Many express gratitude for the compassionate care their loved ones received, particularly highlighting the physical therapy team and nursing staff. However, there are also serious concerns raised about communication issues, medication management, and instances of neglect, which have led some families to question the quality of care provided.
Room for Improvement
Several reviews indicate areas where De Luna could enhance its services, particularly regarding communication with families and responsiveness to patient needs. Instances of neglect and medication errors have been reported, suggesting a need for improved oversight and training among staff.
Summary
De Luna Health and Rehabilitation Center in Pensacola, Florida, presents a mixed picture of care. While many families commend the compassionate staff and the facility’s cleanliness, significant concerns about communication, medication management, and patient neglect have been raised. Families considering De Luna should weigh these factors carefully as they evaluate their options for rehabilitation and skilled nursing care.
