Overview
FIRST at Home Palm Beach Gardens (Home Health Care) and Private Duty Services, located in Palm Beach Gardens, Florida, offers a range of home health care services designed to support individuals who wish to maintain their independence while receiving care in the comfort of their own homes. The agency provides a customized care plan for each client, ensuring that all care is supervised by a Registered Nurse.
Services & Support
The services offered by FIRST at Home include concierge care management, registered nursing, physical therapy, occupational therapy, home health aides, certified nursing assistants, hourly care, live-in care, 24-hour care, post-hospitalization care, post-operative orthopedic care, respite care, and specialized care for Alzheimer’s and dementia patients. This comprehensive approach aims to cater to various needs, from short-term recovery to ongoing support.
Care Approach & Staff
The care approach at FIRST at Home emphasizes personalized attention and skilled nursing. Many families have noted the organization’s commitment to providing trained physical therapists and nurses, which has resulted in positive experiences for clients. However, there have been mixed reviews regarding specific staff interactions, particularly with physical therapy services. Some clients reported effective and compassionate care from therapists, while others expressed disappointment with the level of service provided, particularly in post-operative situations.
Who They Serve
FIRST at Home serves a diverse clientele, including individuals recovering from surgeries, such as hip replacements, as well as those needing ongoing support for chronic conditions. The agency aims to assist clients of , focusing on their unique health challenges and recovery goals.
What Families Say
Feedback from families highlights both positive and negative experiences. Some clients praised the professionalism and thoroughness of specific therapists, describing their care as exemplary. In contrast, there were reports of unsatisfactory experiences with certain staff members, particularly regarding timeliness and hygiene practices. Families appreciated the compassionate care provided by nursing assistants during critical times, especially in hospice settings, which contributed to a supportive environment for both patients and their families.
Room for Improvement
While many families commend the care received, there are notable concerns regarding the consistency of service quality. Some families expressed dissatisfaction with specific therapists and the overall organization of appointments, indicating a need for improved staff training and accountability.
Summary
FIRST at Home Palm Beach Gardens offers a wide range of home health care services designed to support individuals in their recovery and daily living. While many families have had positive experiences with the skilled nursing and therapy provided, there are areas where improvement is needed to ensure consistent service quality. Families considering FIRST at Home should weigh these factors based on their specific needs and expectations.
