Overview
Plantation Oaks of Ormond Beach, located in Ormond Beach, Florida, is a senior living community that offers a range of services including assisted living, skilled nursing, and hospice care. While the facility itself is described as beautiful, there are significant concerns regarding the quality of care provided to residents.
Services & Support
The community offers various levels of care including assisted living, memory care, skilled nursing, and rehabilitation services. However, reviews indicate that the support staff may be insufficiently trained or too few in number, leading to delayed responses to residents’ needs. Families have reported instances of call lights going unanswered for extended periods and inadequate medication management, particularly for residents with specific health conditions.
Care Approach & Staff
While some nursing staff members are noted for their kindness and attentiveness, there are reports of inconsistency in care quality. Families have expressed frustration with the reliance on agency nurses who may lack familiarity with the residents and their specific needs. This has resulted in missed medication schedules and a general sense of neglect during critical times, particularly at night.
Who They Serve
Plantation Oaks serves seniors requiring various levels of support, from those needing assistance with daily activities to individuals in need of skilled nursing and rehabilitation services. The community caters to residents with diverse health conditions, including those requiring memory care.
Living Options & Amenities
The community offers a range of living options, including studio and one-bedroom apartments. Residents have access to amenities that promote a balanced lifestyle, although some feedback suggests that the activities available may not be sufficient to keep residents engaged.
Dining & Activities
While dining options are available, some residents have mentioned that the food can become repetitive over time. There are opportunities for residents to participate in various activities, though the extent and variety of these offerings appear to vary.
What Families Say
Feedback from families is mixed. While some appreciate the caring nature of certain staff members, others express significant concerns about the overall quality of care, particularly regarding staffing levels and responsiveness. Instances of personal belongings going missing and difficulty in receiving reimbursement for expenses have also been reported, contributing to a sense of dissatisfaction.
Room for Improvement
Common themes in reviews indicate a need for improved staffing levels and training, particularly for night shifts and agency staff. Families suggest that the community would benefit from more consistent oversight and better communication regarding residents’ care needs.
Summary
Plantation Oaks of Ormond Beach offers a range of senior care services in a pleasant environment, but there are notable concerns regarding the quality and consistency of care provided. Families considering this facility should weigh the positive aspects of the community against the reported challenges in care delivery.
